With the rise of online background checks available to anyone at anytime, it may appear that background checks are a one-size-fits-all tool. However, the background check industry is filled with new laws, state nuances, and evolving requirements. Relying upon a one-click online option usually generates more questions than answers. That’s why MYB, Inc.’s main focus is communicating with customers to ensure they get exactly what they need.
The Difference in Professional Background Checks
“MYB, Inc. is accredited by the NAPBS. To be accredited, we have to follow specific guidelines set forth by the NAPBS,” says Lauren Harrell, Director of Operations. “This means we take the time to educate our clients. We provide insight about what each search means. We discourage them from running unnecessary checks and encourage them to add on ones that may be especially helpful.”
For example, an office assistant may not require the same background check as a CEO. Likewise, a position caring for children in a daycare setting would not benefit from the same check as delivery driver.
Putting the Customer First with Customized Background Checks
“We always ask clients exactly what they’re looking for and how the background check will be used, so we can tailor our services based upon their needs,” says Lauren. “We never add on more searches than necessary, because it can be cost-worthy and confusing.”
When the background report is returned to the client, MYB’s services don’t end. The customer’s representative is there to follow up, answer any questions, and explain any unknown terms.
“Sometimes people don’t understand background reports because it’s a compilation of a lot of information,” says Taylor Bryant, Production and Quality Control Manager. “Sometimes there are questions about legal terms or perhaps a client isn’t especially tech savvy. For our clients, we are here 100% of the time. We are always client-orientated so they can get what they need.”
Quality and Precise Results, On Time!
Let us know about your screening needs to get a custom quote. We work with businesses big and small as well as the government. Which means we have a package of solutions for your organization as well.