Employers: Exit feedback matters more than you think

Quantum Workplace sent a survey to 1,848 employees across the country to gain their perspectives. One of the most overwhelming learnings? Exit feedback matters. In addition, 73 percent of respondents believe it’s important for employees to be able to offer input as to why former coworkers left. According to Quantum Workplace, “These four numbers offer evidence that a substantial portion of employees believe exit feedback is important, valuable, and can make a difference, regardless of whether that feedback comes from the employee who is leaving or from that employee’s (former) co-workers.”

What to consider for an exit survey?

Employee exit interviews should focus on retention by identifying the reason the employee is leaving. Further, employers ought to try and determine if the company’s level of performance or the employees’ unfulfilled expectations are an issue in this departure. Ideas for inclusion may be:

• Job responsibilities
• Job performance
• Job orientation and training
• Working conditions
• Opportunities for career advancement
• Training and development programs
• Supervision and management
• Work satisfaction
• Workload
• Salary
• Benefits
• Organizational culture
• Organizational communication

Failing environments with low levels of employee retention reflect low levels of job satisfaction and come at a great cost to the organization. It’s incredibly expensive to continue to hire and then train new employees over and over again, and turnover can have a negative impact on productivity and morale. Consider: what’s your current rate of turnover and what can you implement to reduce it? You can see more about these survey results here.]]>